Thanks for your time and the fantastic course, delivered in Auckland recently. Looking forward to attending the CPP Masters in June - will see if I can bring some colleagues!!
Neal Ross, Chief Information Officer at Konica Minolta Business Solutions, Australia
"Thanks again for the fantastic course and insights you provided."
Sean Schurmann, IT Business Analyst at Vita Group Limited, Australia.
After experiencing how powerful the CPP training was late last year I recently engaged the BP Group (using the CEMMethod™) to redesign an entire end to end process within our business.
We had varying levels of expertise in the room, and in 3 days we had completely redesigned our process, which now truly focussed on the right Successful Customer Outcome.
The engagement experienced was exceptional and all of those involved said it helped them to be truly customer focussed and engaged in their work.
Chris Wix, Head of Business Improvement, Business Management, Business Banking, National Australia Bank, Australia
"Just a short note to say thanks again for the course. It was a truly mind blowing experience and I will never think about process the same way again."
Craig Reid, CEO - The Process Improvement Group, Australia
"Thanks very much for an amazing course! You are a fantastic facilitator and I'm truly blessed to have you share your wisdom with us."
Jenny Simpson, Senior Consultant, Business Improvement, National Australia Bank
The program provided me the ability to apply all the learnings immediately after the training. Very effective training with a wealth of knowledge to share. This is a must training for everyone who's interested in making a process better!
Maria T Ferreira AVP - Client Experience Process Improvement at Citi
"Exceptional and life transforming. This training should be on every corporate agenda"
Tammy McIntire, VP & CIO Pharmaceutical, Florida
"I wanted to tell you how much I enjoyed the course and the book! It really helped tie together various concepts and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework."
Steve Melville, Director, Oracle, USA.
I attended the CPP Masters and it was a turning point for me in terms of managing and designing customer experience.
The CEMMethod is pragmatic and one that can really make a difference for the customer while increasing revenue, service and reducing costs.
In 2015 I completed the CPP Champion® level – it again exceeded my expectations and I have gained so much. I would recommend this programme to all organizations’ that are pursuing customer centricity.
Kirsty Dare, Head Service Retail Distribution, Barclays
The detail was very relevant and extremely well presented.
Steve is a great communicator and spoke extremely well.
Paul Botes, Standard Bank
Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace.
Cindy-Lee Muller, Planning & Roadmap Manager, MTN (Pty) Ltd
I just want to express my thanks to everyone involved in the past week, as I got so much out of our time.
That goes not just for Steve and James, who both really helped me to think about process in new ways, but all of my fellow participants in the class.
It was a great group, and I benefited from working with everyone there.
Brian La Carrubba, Senior Business Process Analyst,
Business Process Innovation, Great-West Life & Annuity, USA
The workshop is highly recommended for anyone who wishes to simplify and expedite processes thereby enhancing customer satisfaction. The speaker is immensely knowledgeable and demonstrates vast experience in the subject.
David Mulovhedzi, SVP, DPSA
I did the CPP Masters 2 weeks ago and it completely changed my world. Since then things are going really fast within our organisation. The rest of the guys in our executive team are completely sold on the concept.
I am now taking the rest of the staff through some sessions.
We plan to work on and optimise 6-10 key processes in the near future.
We are also:
• Revamping our organisation structure to go to the "customer inclusive" model.
• We are going away this weekend to re-think our business plan (which was based on old thinking)
• We are actively considering getting rid of all our titles and silos in the organisation and only having "the business we really are in" on the business cards.
• We are completely changing the KPI model to only focus only on and rewarding for increase in revenue, cost savings, good service and most of all successful customer outcomes.
• We have appointed a staff member to begin talking to clients and to start understanding and managing their expectations.
To be honest I did not think it would happen that quick.
Nachiket Gole, Chief Information Officer - PowerNET Computer Consultants
...you've fundamentally changed the way I think about every process. And inspired me to try Outside-In (OI) in all walks of life.
The first two levels should be included in educational curriculums (yes, even at the junior levels).
If everyone started applying OI, the world would be... where it should be.
Mahesh Mirchandani, CEO at BhumiTech
If you are looking to improve your own professional skills in business process management and
business process improvement, then I would recommend the Advanced Business Process Methods and
Techniques of the Business Process Professional programme by BP Group.
Stephen Nicholson, CPP–Master, BPM Systems (see blog)
Excellent presentation, clear and concise. Absolutely Gripping
Devendra Maisnam , Business Analyst, National E-Health Transition Authority
"Thanks to you for a fantastic mentoring programme … I am an Outside-In fan now !"
Jimmy Cuadra, Director Information Management, Akzo Nobel Paints, SIngapore
I’d like to express my gratitude for the wonderful session you’ve conducted. We’ve had some very positive reviews and will look into how we can take this initiative further...
Saud Albuainain, Head Strategic Projects,
Office of the First Deputy Prime Minister, Bahrain
I was struck with awe on the versatile yet practical experience that you shared. Thanks for the wonderful session on CPP this week
Syed Raashid, Specialist,
RasGas Co Ltd. UAE
You are really ‘The Insight Compass’ for all BPM people,
and we are lucky to have you offering guidance and help in this way.
Haitham El-Ghareeb, Assistant Professor,
Faculty of Computers and Information Sciences,
The CPP Master Class changed my mind to think differently Outside In. I learned CEMMethod® to improve process in order to achieve Successful Customer Outcomes (SCO)
Ahmed G. Tealeb, Senior Software Quality Assurance Engineer,
Ministry Of Interior - State of Qatar
Thank you very much for the wonderful training, I really enjoyed it. Nora Regina Alawneh, Manager, Organizational Excellence
Al Hilal Bank Head Office
Bottom line, CEMMethod® is a to-the-point, straightforward, simple, and easy to understand method that will help us and our clients reduce process improvement project time, deliver value rapidly, and most important make our customers and their customers happy.
Jihan AlSherif PMP, CPP-Master, CSSGB, NLP Certified
I'm writing to endorse BP Groups Certified Process Professional Masters program. It completely changed the way I think about a process. Steve Towers and the BP Group taught us amazing secret techniques of process improvement.
"I was struck with awe on the versatile yet practical experience that you shared.
Thanks for the wonderful session on CPP this week"
Syed Raashid, Specialist, RasGas Co Ltd. UAE
"I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightening us with the case studies & exercises."
Director Quality Management Group, 3i Infotech Ltd., India
Lyall Shapiro, Senior Process Engineer at MLC, Australia
Jeff Guilfoyle of Duke Energy shares his thoughts...
Brian La Carrubba, Senior Business Process Analyst,
Business Process Innovation, Great-West Life & Annuity
Shaima Sharif (DEWA) from a recent CPP Masters session at the Raffles Hotel, Dubai
Meet your Coach, Steve Towers, BP Group founder & CEO
(Chair of the upcoming OPEX UAE conference in Dubai)
Amazingly frank testimonial from 'C' level leader
"Thanks very much for an amazing course! You are a fantastic
facilitator and I'm truly blessed to have you share your wisdom with us."
Jenny Simpson, Senior Consultant, Business Improvement,
National Australia Bank
"We have collated the scores from the event and you came out as the most highly regarded."
Conference Producer, IIR International
"Excellent, owned the knowledge, made the presentations fun, wealth of knowledge and practical examples. Upbeat, well paced."
Booz Allen Hamilton, Washington
"Steve presents the whole arena of transformation in a lucid and pragmatic way. I can not overstate how much these insights and profound new understanding will change our organization and its approach to the market. You want my endorsement? You get it a gazillion times over. Thanks."
COO, Fortune 500 Company, Washington DC
“You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.”
Director - Process Management
"...was so helpful. The ability of asking questions/having discussion after the days end was extremely good. I really appreciated the professional approach"
Telco Director, now CIO of CEU , Hungary
“Steve is a true guru and mentor in the field of Business Process Management. What I've learnt from Steve and The BP Group in a short space of time has greatly benefited my understanding of advanced process management. Always accessible for advice, always campaigning to change how organisations view how they operate, Steve is a real asset to the BPM community and long may it continue.”
Theo Priestley, Head of Business Process Management , Psingularity
“Steve is one of the most tireless leaders in the field of business process management. While there are lots of technical folks and vested interests in the field, Steve's leadership rises above the crowd. As co-founder of the not-for-profit Business Process Group, Steve has traveled the world spreading the BPM message to business leaders and front-line workers, alike.”
Peter Fingar, Industry Guru and author of many top selling Business books
“Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.”
Mark Barnett , Director of Global Process Practice , ACN, Inc.
“Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change."
Kenneth Mortimer, Principal , MBA & Associates Ltd
"Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more."
VP EMEA GDS International
"I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."
Senior Systems Analyst, Barclays Bank
"Simple and different concepts which is path breaking and easy to understand and deploy" Director Business Consulting, Chennai
"Excellent - he is a very good leader"
Senior Quality Analyst, AEC, Saudi Arabia
"I really enjoyed last week and really learned a lot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangelizing the CEM approach with our team.
Senior Analyst, Investment Bank, London